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FAQ

How does the COVID-19 pandemic affect delivery?

Unfortunately, the COVID-19 pandemic in some cases affects slower delivery of orders. We do everything we can to deliver all orders as soon as possible! If you are interested in the status of your order or when a certain item could arrive - feel free to contact us via [email protected], social networks or live chat.

How can I make a unique product with my own design?

Printee Uneeqat Designer is an innovation on the market that allows everyone who wants to express themselves and be uneekat to make and order their uneekat in a few simple clicks. See the Printee Uneeqat offer at the following link .

What are the available payment methods?

Payment is possible in three ways: online payment via the myPOS system integrated in our webshop, online payment by KEKS Pay or cash on delivery when picking up the product on the doorstep. Cash on delivery is only possible if delivery is within Croatia.

Can I pick up products at a physical branch?

Printee is exclusively an online webshop that works on the principles of e-commerce and it is currently not possible to pick up a shipment at a physical location.

What are the terms of delivery?

Delivery in Croatia is free for orders over HRK 299.99. For lower value orders, delivery is charged according to the following price list:
delivery for online payment (5-10 working days) - 28 kn;
delivery for cash on delivery (5-10 working days) - 36 kn for cash on delivery.
For orders from Slovenia, the average delivery time is between 7 and 12 working days. For other orders outside Croatia, there is no threshold for free delivery, but it is always paid extra when finalizing the order, depending on the destination of the shipment.

Via which courier service do you deliver?

In order to provide our customers with the best possible shopping experience, and thus delivery, we cooperate with the GLS courier service for orders within Croatia. For orders outside Croatia, we cooperate with GLS and DPD.

In which countries is delivery and purchase possible?

Delivery and purchase is currently possible in the following countries: Austria, BiH, Montenegro, Czech Republic, Finland, France, Croatia, Hungary, Italy, Ireland, Germany, Portugal, Slovenia, Serbia, Spain and Sweden.

What are the terms of return / exchange of goods?

You can return the goods or change the size free of charge within a total of 30 days of receiving the order. If you want to make a refund or replacement, please contact us at [email protected] with a request to return the goods within 14 days of receiving the order. We will send you back all the necessary information regarding the return of your order.

I have a problem with the order, who can I contact?

If you have any problems with the purchase, after the purchase or during the purchase itself, feel free to use our chat on the webshop to send a message, and we will get back to you as soon as possible. Also, feel free to send a message to some of our official social media profiles or email to [email protected]

How can I become a Printee Creative?

Printee allows you to sell your creative designs online in a simple and carefree way. You don’t have to have a webshop, worry about warehousing, shipping, billing, purchasing clothes or printing - that’s what we take care of! If you don't have a design idea, but you have a built brand and a loyal audience - Printee also offers you the services of professional design of your special product line.

Also, opening a seller profile on Printee does not bring any fixed cost because orders are processed on the principle of "Print on demand". So the only question left is - what are you waiting for? Join our Printee Family!

All you have to do is log on to our website at the following  link.

 

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